Refund policy

Return & Replacement Policy

 Return and Cancellation Policy for NEA (New Era Ayurveda)

1. Order Cancellation:

- Cancellation Before Shipment:  Customers may cancel their order at any time before the product is shipped. If the order is cancelled before shipment, a full refund will be processed without any deductions.
  
- Cancellation After Shipment: If the cancellation request is received after the product has been shipped, the cancellation will be accepted, but the customer will be responsible for the return shipping charges. The refund will be processed after deducting these charges once the product is returned to us in its original condition.

- Cancellation by NEA (New Era Ayurveda): NEA (New Era Ayurveda) reserves the right to cancel any order at its discretion due to reasons such as unavailability of stock, inaccuracies in product or pricing information, or issues identified by our fraud prevention team. In such cases, the customer will be notified, and a full refund will be issued.

2. Return and Exchange Policy:

- Damaged or Incorrect Products: If you receive a damaged product or an incorrect item, you must contact our customer service within 24 hours of delivery. Please provide photographs or videos of the damaged or incorrect product along with your order details to expedite the process.

- Return and Procedure:

1. Contact our customer service team via email at support@neacares.com or call us at [+917011246922]. Provide your order details, the issue encountered, and any supporting images or videos.
  2. Once your request is reviewed and approved, you will receive instructions on how to return the product. Please ensure that the product is returned in its original packaging, with all labels and tags intact.
  3. After receiving and inspecting the returned product, we will process the replacement or refund within 15 working days. The customer will be informed of the status of their return via email.

- Conditions for Return/Exchange: - Products must be returned in their original condition, including packaging, labels, and any accompanying items. - Products that have been tampered with, used, or altered in any way will not be accepted for return or exchange.
- Free gifts, if any, included with the product must be returned along with the original product in their original packaging.

- Non-Returnable Items: Certain products, such as free gifts, items marked as non-returnable, and products damaged after delivery, are not eligible for return or exchange.

3. Refund Policy:

- Refunds will be processed within 15 working days after the return or cancellation request has been approved. Customers will be notified of the refund status via email. Refunds will be credited back to the original payment method used at the time of purchase.

4. Changes to the Policy:

- NEA (New Era Ayurveda) reserves the right to update or modify this Return and Cancellation Policy at any time without prior notice. Any changes will be posted on this page and will be effective immediately upon posting. Customers are encouraged to review this policy regularly to stay informed of any updates.

5. Contact Information:

- If you have any questions or concerns about this policy, please contact our customer care team at support@neacares.com or call us at [+917011246922]. We are here to assist you and ensure a smooth shopping experience.